Terms & Conditions

By accessing and using pH5 Coffee's website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

pH5 Coffee provides:

• Online ordering and delivery services for coffee and beverages
• Information about our menu, products, and services
• Customer support and order tracking

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

• Delivery times are estimates and may vary due to traffic, weather, or other circumstances
• We are not liable for delays beyond our reasonable control
• You must be available to receive your order at the specified address
• Delivery is available within our specified service areas
• Minimum order value may apply for delivery

We are committed to providing high-quality products and maintaining food safety standards:

• All products are prepared fresh using quality ingredients
• We follow strict hygiene and food safety protocols
• If you have allergies or dietary restrictions, please inform us when ordering
• We cannot guarantee that our products are completely free from allergens due to shared preparation areas

Due to the nature of food and beverage products:

• We do not accept returns on delivered products
• If you receive a damaged, incorrect, or unsatisfactory order, please contact us immediately
• We will assess each complaint on a case-by-case basis
• Refunds or replacements may be offered at our discretion
• Claims must be made within 24 hours of delivery

When using our services, you agree to:

• Provide accurate and complete information
• Not use our services for any unlawful purpose
• Not interfere with the proper functioning of our website
• Not attempt to gain unauthorized access to our systems
• Treat our staff with respect and courtesy

All content on this website, including text, graphics, logos, images, and software, is the property of pH5 Coffee and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

To the maximum extent permitted by law:

• pH5 Coffee shall not be liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the relevant order
• We are not responsible for any loss or damage resulting from unauthorized access to your account

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes your acceptance of the modified terms.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Karachi, Pakistan.

If you have any questions about these Terms and Conditions, please contact us: